From small reorganizations of teams, to full on centralization of your efforts, we're here to help.
To better understand this situation and help our client work through this challenge, we had to answer the following:
- What was the management style of the director?
- What was the student (customer) journey and how many touch points did they have along their way?
- What did the overall organizational chart look like?
(not on paper, but from the lens of everyone in the office)
- Was there a hierarchical structure or more of a we are one-team mentality?
By mining through pre-project surveys created by our team and on-site assessments, it became clear that a “we are equals” mentality was alive in the space. From the front-desk person to the director, everyone was treated equally. From an equality standpoint, this is fantastic; from an efficiency standpoint, it was stalling out the team.
The solution the consulting services team presented was an entirely new org-chart and restructure of the office space. The team identified new positions that were needed in order to fix the challenge.