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Within the first 12 months, everyone on the team had clear priorities as to how their position directly related to the overarching goal. New positions that were needed, were created and filled. Other positions were adjusted according to the new strategic plan.
As a result, the team felt more aligned as an office. They also felt more confident about how they connected to the institution’s strategic plan. With a solid plan in place they were able to increase participation on their exchange programs by 20%.