Advisors / Risk Management

Risk Management

The safety of our participants (your students and your family) is our No. 1 priority at CIS Abroad. Many of us are parents of study abroad alumni, and we know our greatest responsibility is to develop and operate programs with the health and safety of our participants at the forefront of our decisions. We also know, from our own international experiences, that studying or working abroad involves a certain amount of risk. Our job is to mitigate these risks while providing the wonderful opportunities that only life abroad can offer, especially during the COVID-19 pandemic.

In addition to staffing our front-line emergency phone 24 hours a day, 7 days a week, CIS Abroad’s Emergency Response Team supports the larger work of the Risk Management Team (RMT). The RMT meets monthly to review incidents and examine our responses, ensuring that we adhere to guidelines from the Forum and NAFSA for best practices in risk management and emergency response.

Please see our FAQs available on our COVID-19 Updates page. Have additional questions not covered here or below? We’re happy to address any specific concerns you have.

CIS Abroad’s Risk Management Response to COVID-19

CIS Abroad’s original response to COVID-19, in 2020, can be found here: Guidelines for Re-starting International Travel and our three step process for mitigating and managing risk. In addition to the internal knowledge our company possesses in our team of seasoned professionals, our risk management and health, safety, and wellness guidelines are formulated using the recommendations of the two standards organizations in our field: the Forum on Education Abroad, a 501(c) (3) non-profit organization recognized by the U.S. Department of Justice and the Federal Trade Commission as the Standards Development Organization for Education Abroad; and, NAFSA: Association of International Educators, the world’s largest nonprofit association dedicated to international education. The work that CIS Abroad has continued to do to monitor, review, update, and communicate COVID-19 related changes can be found here.

Careful Choice of Program Locations and Overseas Partners

We are very careful in selecting destinations for our programs. Potential new locations and partners are thoroughly evaluated by a senior staff member to ensure they meet our company’s needs for academic excellence, on-site services, and risk management. Once a program location has been developed and is up and running, we continuously monitor the situation in that country through our overseas partners, news channels, and the many professional organizations to which we belong. For our current program locations and how we are mitigating financial, academic, and health & safety risk, please refer to our Return to Travel Plan

Risk Management Training and Professional Development

We are vigilant about staying on top of the latest guidelines and protocols available to us in the field. We employ best practices as defined by the field of International Education, are involved in professional discussions and workshops, and also actively work with our U.S. based- and field staff on an ongoing basis to ensure we mitigate risks and are well prepared to manage situations should they arise.

Student Preparation

We take extra measures to ensure that participants are fully prepared for any health and safety issues that may arise while abroad. Pre-departure, applicants are asked to disclose if there is anything in their medical history that could impact their time abroad. Our International Operations Team proactively reaches out to each student personally to discuss how they can successfully prepare and manage their individual needs in their host country whether that be the use of prescription medications in various parts of the world, if they have any physical challenges we need to take into account, or if we need to be aware of any mental health diagnoses. Students are also required to participate in a pre-departure orientation and in an on-site orientation given by our Site Director and/or partner university. Students become familiar with local laws, customs, emergency services, and what to do if an emergency or other health concern arises while abroad. Included in all programs is enrollment in International Medical and Accident Insurance, evacuation services, and a country-specific wallet-sized Emergency Information Card.

Experienced CIS Abroad Crisis and Emergency Response Team

CIS Abroad has a dedicated, appointed crisis and emergency team trained and at the ready to work with on-site staff, partners and participants in the event of a crisis or emergency. Our members continuously monitor world events through recognized health and safety channels and on-site contacts, and meet regularly and as needed to discuss and if necessary, act upon issues that may affect our program participants.

More information

More information on specific guidelines related to mental health abroad, our emergency communication plan, health and accident insurance and news and updates are available on the health and safety section of our website. Should you have any other questions about our preparedness for the health and safety of our participants abroad, please do not hesitate to contact us at 413.582.0407 x 5011 or via e-mail at riskmanagement(at)cisabroad.com.

Hear what students, interns, and alumni have to say
BOLDLY COMMITTED to providing the best experiences abroad
While studying in Tokyo for a semester, I aimed to live by the quote: "Life begins at the end of your comfort zone." Because of that, I have gotten to experience incredibly fascinating things and meet amazing people. Tokyo almost feels like a second home to me now. I am immensely thankful for the opportunity to have experienced the beauty of Japan and its rich culture.
Kenae Turner
Elizabeth City State University
Semester in Tokyo - Toyo University

Based on personal experience from my home university, Australia does not tend to be a popular destination for study abroad, likely due to its distance. However, I am extremely grateful I made the decision to come here. The geographical diversity, numerous cultural representations, and major cities so close to nature make Australia a truly unique and unforgettable country. Spending three and a half months here will be an experience I treasure for the rest of my life.

Joshua Grossman
Coastal Carolina University
Semester on the Gold Coast - Bond University
CIS provided a brilliant network of people so I never felt alone, and everyday was a new adventure. I got to explore a place completely different from anything I could have imagined. It was challenging navigating a new culture, a language I didn't know completely, and a new environment, but that was the beauty of it all. No one goes abroad searching for comfort, but you learn that comfort can be found anywhere, if you know how to look.
Alisa Geise
Virginia Commonwealth University
Semester in Costa Rica - Universidad Veritas
Studying abroad has allowed me to grow as a person. I have conquered fears, experienced new things, tried new foods, and met wonderful people who helped make my experience unforgettable. I am more confident in myself and the person that I want to be in the future.
Ashlyn Holmes
Texas A&M University - Corpus Christi
Semester on the Gold Coast - Bond University
Studying abroad in London has been an experience I will never forget. Living in a new country is something I think everyone should experience in their life. I've made so many new life long friendships I never would have unless I came here. I've also grown so much as a person and become more independent. The CIS team has been so supportive during the whole process. From applying to my program to arriving on campus in London. My site directors have been so helpful and supportive answering any questions I have. The social program activities were amazing and helped me see a different side of London than I would have without it. I will never forget this experience; it really has changed me for the better.
Katlynn Orloski
Michigan State University
Semester in London - University of Roehampton
Studying abroad changed my life in all of the best ways and CIS Abroad made it all happen!! Through CIS, I was able to make my first friends and integrate into the culture way easier than I would have on my own.
Amy Zochalski
Valparaiso University
Semester in Newcastle - University of Newcastle
My time abroad has been the most eye opening journey and I’m a more independent person because of it. I’m so grateful for all the experiences, friends, and memories I’ve made along the way!
Casey Ferguson
Kean University
Semester in Scotland - Edinburgh Napier University
Unlike many people on this trip who come with the intention of being a tourist, I feel like I had a different goal. I wanted to rediscover my culture and where I belonged. Being a hafu living in America and not fluent in Japanese, I was never really able to get in touch with my Japanese heritage. This trip completely changed that and I now have a goal of one day living in Japan for the rest of my life.
Dean Handler
University of Central Florida
Summer in Tokyo - J.F. Oberlin University
The CIS program was truly a one of a kind experience. I was able to meet many students from all across America, attend several events (such as food tours or a trip to Kyoto), and make many friends. I would not trade it for anything. I am thankful I decided to study with CIS Abroad. Before this, I was thinking about just plowing through my degree, getting my master's and PhD, and immediately entering society. However, this experience changed my life. Through meeting many people from many places, and living in a new area for an extended period of time, my view of my own philosophies, culture and place of living, changed. This would not have happened if I stayed in the States. I would say if you are able to go, you should go. There is no time like the present.
Lexington Whalen
University of South Carolina - Columbia
Semester in Tokyo - Toyo University
Studying abroad in Japan was lifechanging! Embracing a rich culture, forging international friendships, and gaining valuable insights broadened my perspective, fostering personal growth and unforgettable memories.
Bricen Williams
West Texas A&M University
Semester in Tokyo - Toyo University
I knew I wanted to study abroad, particularly in Japan, because it was on my bucket list. Thanks to CIS, I was able to go to Tokyo! Even now, it is surreal to me that I got to go! I can't put it into words how much fun I had in Tokyo. I enjoyed every second of my time there, from walking around the bustling streets of Shibuya and Shinjuku, to going to class, eating delicious Japanese cuisine, and even going to the convenience store. Even the simplest things were incredibly fun to me. I was initially anxious about being homesick, my Japanese skills and traveling alone, but I'm happy to say that I very quickly made lovely, lifelong friends and was met with nothing but kindness from the locals. I learned not to let my worries get in the way of an opportunity of a lifetime. Thank you, CIS Abroad. I am eternally grateful for the opportunity I had to go to Tokyo.
Sada Chaudhury
Hunter College
Summer in Tokyo - J.F. Oberlin University
During my time in Costa Rica, I took Intermediate Conversation and Cultural Photography at Veritas University. I really enjoyed how relaxed the classes were and how the teachers taught us not only Spanish, but also culture and day-to-day life. I was also involved in the biology lab here (BIOMOL) and had fun doing some lab work every week. I got to explore multiple places with my program, such as Manuel Antonio, Curubandé, and Jaco. I went surfing for the first time and got to hike some amazing trails. I highly recommend traveling to Costa Rica for study abroad; it is a beautiful country with beautiful people and memories to make!
Lauren Adams
William Woods University
Summer in Costa Rica
I took Spanish for Healthcare Professionals and Conflict Resolution & Healthcare at Universidad Veritas in San Jose, Costa Rica. I really enjoyed how interactive my elective class was; the students often led the class by doing presentations on various topics. We also had a field trip to the local school. My favorite part of the study abroad experience was all the weekend trips. It was awesome to see so many different places in the country. My favorite trip was to Tamarindo and Curubande where I got to take a surf lesson and hike to waterfalls.
Faith Johnson
University of Michigan - Ann Arbor
Summer in Costa Rica
This past month I spent my time studying abroad in Sorrento, Italy with CIS Abroad. The opportunity of being able to study in Italy was a dream come true! From my peers in the program to Frankie and Kayla, everyone has been so open and welcoming. CIS has done any amazing job making sure I felt prepared for my travels and was available to answer my many questions. Without CIS, this opportunity would have seemed like a dream, but they helped me turn it into a reality. I have met some amazing friends and grown into a better person during my time in Sorrento!
Alana Bergin
University of Alabama - Tuscaloosa
Summer on the Italian Coast
I’ve always wanted to study abroad, even though I was initially very nervous since I had never been over seas before. But even my imagination could never have dreamed of the amazing things I got to see and experience while abroad. I didn’t get to just see all these new places but studying abroad allowed me to have the time to fully submerge myself into so many different cultures. I’ll never forget my time over here and I will forever be grateful I was able to experience studying abroad!
Mary Claire Vaughan
University of Alabama -Tuscaloosa
Semester in London - University of Roehampton
CIS Abroad planned a trip for our group to Orvieto for a weekend. It was one of my favorite things I have done so far. We got to make pasta dough and fully immerse ourselves in Italian family home culture.
Summer Megnia
University of Massachusetts Amherst
Semester in Rome - American University of Rome
I had the opportunity to work with the Department of Marine and Coastal Resources Research and Development Center in Thailand as a veterinary assistant this semester. Their facility here is funded by the royal family of Thailand and is a rehabilitation center for turtles who have become displaced, injured or are in need of surgical procedures (most commonly abscess removals). Thailand is home to 5 of the 7 species of sea turtles: the Olive Ridley, Hawksbill, Green, Loggerhead, and Leatherback! I was lucky enough to perform blood-draws, give injections, restrain, do a series of radiographs, calculate drug doses and assist in an abscess removal during my time here so needless to say I am having a blast and learning lots.
Scout Aulenbach
Berry College
Veterinary Science Semester in Thailand
My Drawing on Location class spends most of our class time outside, learning about local history and drawing our environments, rather than staying in a classroom. My marine biology class took us on a field trip to a turtle rescue center, where we learned about their processes in caring for injured turtles. 
Hannah Chan
University of Massachusetts - Amherst
Semester on the Italian Coast - Sant'Anna Institute
CIS Abroad allowed me the opportunity to explore new places and ideas, and make some great friends at the same time! I really enjoyed my time in Japan as it let me explore both new and old aspects of Japanese culture.
Mads Muraoka
Berry College
Summer in Tokyo - J.F. Oberlin University
This was the experience of a lifetime being able to spend a semester in Rome. I’ve had the opportunity to be exposed to many new things, travel to new places, and make lifelong friends!
Corrine Drew
Kean University
Semester in Rome - American University of Rome