A large 15+ office at a large, public institution was experiencing growing pains. They had increased enrollment for the past 10 consecutive years, but struggled to retain their team members. Upon arrival, the consulting services team asked all team members to draw the organizational chart of their office and describe the function of each team member. This resulted in 15 different organizational charts. Immediately, it was evident that the team was confused about the job duties of each colleague and the overall structure of the team.